FAQ

1. What products do you sell?
We offer a wide range of high-quality products including hats, t-shirts, polo shirts, ¼ zips, and more. All our products are carefully selected to meet the highest standards.

2. Who can buy from the store?
The webstore is available to Belden employees to purchase merchandise for personal use or for business purposes.

3. Who pays for purchased products?
The Belden Brand Shop works like any other online store.

Personal purchases:
• Please use your personal payment method when making purchases for private reasons. 
• Please do not use the Belden corporate credit card.
• Please note that no reimbursement can be made.

Business purchases:
• If purchasing items for business purposes (e.g., events, customer visits, team activities), please obtain your manager’s approval before placing an order. 
• In addition, APAC associates need alignment with their functional leader for budget 
allocation/approval prior to any business purchase.

• EMEA associates must not use the Belden corporate credit card. Instead please select the ”Buy on Invoice” payment method at checkout. All business purchases require: correct billing address, the relevant cost center and a manager approval confirmation uploaded during checkout.

4. How can I place an order?
Placing an order is simple:
• Upon entering the store, select what region the item will be shipping to.
• Browse our website and select the items you'd like to purchase.
• Add them to your cart by clicking the "Add to Cart" button.
• Once you're ready, click on the shopping cart icon at the top right of the page to view your cart.
• Proceed to checkout and enter your shipping and payment details.
• Confirm your order and submit it for processing.
• You'll receive an email confirmation once your order is placed!

5.  How can I get reimbursed if ordered items for the company?
Reimbursements are only applicable for purchases that were approved by your manager in advance. Please submit reimbursement requests through the standard Rydoo process. This does not apply to EMEA associates (please refer to Q3).

6. Do you offer international shipping?
Yes, we offer international shipping! Shipping rates and delivery times may vary depending on your location. You can check the estimated shipping cost during checkout.

7. How do I track my order?
Once your order is shipped, you'll receive an email with a tracking number. You can use this tracking number to check the status of your order on the carrier's website.

8. What payment methods do you accept?
We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, American Express)

9. Can I modify or cancel my order?
Please contact our customer service team as soon as possible for assistance at support@brandor.com

10. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can find them under the "Gift Cards" section of our website.

11. Can I combine multiple gift cards on one order?
Yes. Gift card stacking is possible. You may apply up to 5 gift cards to a single order during checkout

12.  Can my gift card balance be applied to shipping and tax?
It depends on which Brand Shop you’re using:

• Brandor‑facilitated shops (e.g., https://brandshop.belden.com/):
No. Gift card balances cannot be applied to shipping fees or taxes.

• GiftPoint‑facilitated Europe shop (https://beldenbrandshop.eu/):
Yes. Gift codes can be applied to the total order value, including shipping and taxes.

13. Can I return an item?
All purchases made through the Belden Brand Shop are final sale. We are unable to accept returns or exchanges for any items purchased, except in cases where the item is damaged or defective.
We are committed to providing high-quality apparel and products. If you receive an item that is damaged or defective, please contact our support team within 7 days of receiving your order. We will do our best to resolve the issue promptly.
Please carefully select your items, especially considering size and style preferences, as we cannot accommodate returns or exchanges based on these factors.

14. How do I contact customer support?
You can reach our customer support team by:
Email: creative@brandor.com
Phone:  410 242 8200
Live Chat: Available on our website during business hours.

15. Do you offer discounts or promotions?
We periodically offer discounts and promotions, including seasonal sales, limited-time offers, and exclusive deals. 

16. Are the items on your website in stock?
Some items are kept in stock and others are made to order.

17. Is my personal information safe on your website?
Yes, we take your privacy and security seriously. Our website uses industry-standard encryption technology to protect your personal information. 

18. Do you offer gift wrapping?
Yes! We offer gift wrapping for an additional fee. You can select this option at checkout.

19. Can I use multiple discount codes on a single order?
Currently, only one discount code can be applied per order. If you have any issues, feel free to reach out to our customer support for assistance.

20. What should I do if I received a damaged or incorrect item?
We’re sorry for the inconvenience! If you received a damaged or incorrect item, don't hesitate to get in touch with us at support@brandor.com within 7 days of receiving your order to determine a resolution.

21. What should I do if I want to buy an item I don’t see on the store?

Please fill out the contact us form and our support team will be in touch!

12. Who is Hourglass

Hourglass is the Brandor partner based in India who handles all orders in India.

21. Who is Giftpoint
Giftpoint is the Brandor partner based in EMEA who handles all orders in EU and UK.

22. Why are there two different merchandise shops in Europe available? How do they differ?
To support different needs across Belden teams in Europe, two merchandise shops are available: the EMEA Compacon Marketing Shop (overseen by the EMEA Events & Experience Team) and the Brand Shop. 
• The EMEA Compacon Marketing Shop was created specifically for commercial teams, providing access to promotional items used for marketing campaigns, tradeshows and customer events.
• The Brand Shop is open to all employees and supports personal-use purchases as well as smaller business needs such as team swag, gifts or events materials.

23. Can I create a custom order?
Yes! Though most custom orders have minimum order quantities. You can talk to one of our team members and learn more. Email creative@brandor.com.

24. Can I buy in bulk from the website?
Yes, we have price breaks displayed for larger quantities of items. If you are looking to buy in bulk of an item, and there is not enough stock, reach out to creative@brandor.com

25. Can I use a purchase order to buy merchandise?
Yes, there is a field at checkout to select “Purchase Order” and enter the PO number. However, the PO number system is not supported for orders placed in Europe. If you are ordering from Europe, please enter the appropriate cost center associated with your purchase instead.

26. Why are different products offered in each region?
This is because of availability. The goal is to produce the products as close as possible to the destination. Product offerings vary from region to region. 

27. Can I redeem Bravo points in the shop?
This is a future feature that the team is working on implementing. A notification will go out once this is complete.

28. Where is the store available? If it is not available in my region, how can I order?
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Canada, Mexico, United States
You will see options on the store that you can purchase directly with a credit card or PO.
If you do not see what you need on the store, please reach out to the brandor team 
(creative@brandor.com) 
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Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Netherlands, Poland, Portugal, Spain, Sweden
You will see options on the store that you can purchase directly with a credit card.
If you do not see what you need on the store, please reach out to the Giftpoint team 
(jack@giftpoint.co.uk)
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Switzerland, United Kingdom
You will see product ideas and branding options on the store and can reach out with your specific request.
The Giftpoint team (jack@giftpoint.co.uk) will support you through your ordering process.
Items will have minimum production quantities, and this will be clearly communicated to you along with the projected item and shipping costs.
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Australia, Brazil, Chile, China, Colombia, Costa Rica, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Panama, Philippines, Saudi Arabia, Singapore, Thailand, Tunisia, United Arab Emirates, Vietnam.
You will see product ideas and branding options on the store and can reach out with your request.
The brandor team (creative@brandor.com will support you through your ordering process.
Items will have minimum production quantities, and this will be clearly communicated to you along with the projected item and shipping costs.

29. Do you offer free (or different) shipping methods?
We offer different shipping methods at checkout

30.  How are customs, duties, and taxes handled for international orders?
Everything is shipped DDP so any duties and taxes are billed to brandor. 99% of this is built into the published shipping rate. Any shipments with an issue we will be in contact with the client directly.

31. Can I order a gift and have it delivered directly to someone else?
Yes, and there is a gift wrap option available on some items

32. What if the item is out of stock when I want to order it?
Each item will have a lead time on when to expect restock.

We hope these answers help! If you have any other questions or concerns, don’t hesitate to reach out at support@brandor.com. Thank you for shopping with us.